I agree. Your email address will not be published. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. 4. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Necessary cookies are absolutely essential for the website to function properly. Certainly they can see that my ticket barcode was not scanned somehow. Called back for refund. I am beyond angry and disappointed. You can send a private message to us here @TeamStubHub. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. We're not refunding money at this point,'" Cormier said. All of our tickets were void, fakes, frauds. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. From that StubHub wallet page you can request a refund instead of keeping the credit. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. DO NOT BUY FROM THIS COMPANY! On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. This cookie is used for the website live chat box to function properly. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. I purchased tickets to the Olympic gymnastics trials in January 2020. Too many other competitors out there doing it differently. That's literally the only way you can get your money back from these thieves. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Up the food chain with a supervisor, still nothing. I purchased tickets to an event that has been postponed twice the second time being indefinite. StubHub changed its fine print on March 25, offering most customers just a credit. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. My order for $402.19. Of course! The FanProtect Guarantee is StubHub return policy. This is pure fraud. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. What if I never got either? FRACK! StubHub phone wait times are 3 hours. I will never use stub hub again. StubHub stopped guaranteeing cash refunds. Its my first and last time using this site. This will now be our default option in Canada and in the US. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. to see the game on TV? It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. All of our tickets were void, fakes, frauds. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. UPS delivered my tickets, but now I can't find them. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. What does "100% guaranteed" mean these days? Email is another option for requesting a refund. We were so excited to go together and experience this momentous event! The original purchase has aged off my account history. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. I have been trying to reach y'all about a refund. Refund peoples money. All Rights Reserved. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. As pointed out by @don_shano, this is. Worst Customer Service Ever. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Our policy change may have come as a surprise to people. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. It started giving credit instead: a voucher worth 120% the ticket price. What about Canada? Check the StubHub Help Desk When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? This cookie is set by GDPR Cookie Consent plugin. How is this legal for them to keep MY money? See detailed StubHub customer service rankings, employee comments and much more from our sister site. I tried transferring through Wells Fargo and they didn't let me transfer. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. The credits are valid through the end of 2022. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Make the best possible case for yourself. Bought tickets for James Taylor and Bonnie Raitt. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. For most current purchase, the tickets were not actually available. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Keep asking to speak to someone higher! I am returning the tickets to the seller listed on the return label and filing a credit card dispute. The spread of COVID-19 has rattled every corner of the live music industry. The latest breaking updates, delivered straight to your email inbox. Massachusetts has clear rules on returns and refunds. They said outta luck. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Hope someone from Spain make a demand withe the corresponding authorities. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Terrible customer service. I do not want someone to buy my tickets without the same disclosure available. Horrible return policy, will never use stubhub again!!!! You still ended up with my money, and I never received any value for that. Stubhub does not accept returns and does not have a return policy. OK, I think this show has been rescheduled to September 7, 2022. The festival would issue them a new wristband and cancel the "lost" one. Highly dussapointed. Obviously the concert was canceled and I would like my money refunded. Called them and they said the venue had not marked those seats as obstructed. Stubhub sucks! Fans outside of North America are defaulted to a refund. They said if I disputed it with my CC company they'll cancel my account with them. StubHub won't refund my money. Read this advice or complain & cry later on.. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I'm upset at this it's fraud, Just want your attention. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. How come they can't control that?!! They sold me 2 non-existing tickets and even admitted it by email. But by the end of March, refunds were suddenly gone. Re: Refund in Progress. All Rights Reserved. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? I would like to receive a refund. >> YOU CANT CHANGE THE RULES MIDSTREAM. When I got to the venue my tickets were no longer accessible. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! i have attached the information from the venue. Should have checked this site first. It is taking Stubhub about 120 days to process refunds. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. We were able to register one wristband, but not the other. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. We lost the concert for that. Following backlash from customers, the ticketing company responded in a statement this week. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I called the credit card company and the charges on the card had not even hit yet. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. if you have any questions please feel free to contact me. About WSJ. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Did StubHub's changed ticket refund policy violate Massachusetts law? We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The tickets are wrong ones worth $148 each!! Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. i am not interested in a credit that expires so therefore am requesting my full refund. Terrible Service! StubHub will offer refunds for canceled events but not postponed events. "I finally got a supervisor on the line and he said 'No. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Yes I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? It . It has been awhile since I made the phone call to initiate a refund. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. We greatly appreciate our communitys patience and understanding during this extraordinary time.. I was able to receive a refund but we all know that does not help. DON'T BUY ON THEIR PLATFORM!!! You should only sell what's actually available. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. View StubHub Refund Policy. At the same time, buyers expect immediate refunds. while we were at work. I listed tickets on Stub Hub for a Broadway show. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Many events this past month were canceled. I'm being charged on sold tickets that were then refunded. Dworsky says he hopes she'll intervene. I want to know what the point of the "protection plan" is that they have? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Ticketmaster, for example, states that if an event is . "We chose StubHub because of their 'FanProtect' guarantee," Brown said. The company blamed the difficulty of recouping from sellers during the pandemic. A UNETHICAL ON THEIR PART. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. They said the money had already gone to the seller which is pure BS.