I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Sizing is great, the quality is superb and I will certainly reorder from the website. I cannot track my order and furthermore they delay it more than it should alwayss. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. The material is great, the fit is great, so pretty. I think they assume people wont call and they will just keep your money. Verification can help ensure real people write reviews about real companies. Press question mark to learn the rest of the keyboard shortcuts. I am still waiting for the product and I have not received any email when they will send to me . I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I could find the contact number only from the cached page found in Google. I am very happy with my purchase! Pretty things in your Shop Jacquemus is great!!! Verification can help ensure real people write reviews about real companies. I love your collections every year. Jacquemus customer service . They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. I love my bag! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Anyone can write a Trustpilot review. Love the quality & style of the hat & quick delivery! The return process was perfect and easy! I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Please email us at customercare@mytheresa.com I ordered the Grand Bambino bag. With my coupon I ordered jeans and they were send in two days, received three days later. Location: Remote live chat job, work online anyw in the world (United States preferred). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The order arrived on time and every item came very well packed. I love your website design, I love your brand. We use dedicated people and clever technology to safeguard our platform. Ps, thanks for cute stickers which I get with my shipment. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. After 60 days, we will attempt to assist with repairs and/or obtaining . I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. And then I received my scarf .. wonderful. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. We also ensure all reviews are published without moderation. . When I enter on my account, in the status of my orders I can't see which of them have been returned. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. We use dedicated people and clever technology to safeguard our platform. I loved the bag, it's great, and super fast delivery, thank you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do you need help? Overall it was great! Find out how we combat fake reviews. Here are 8 tips for writing great reviews. I cant even use it. United States. . However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. They also gave me. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Verification can help ensure real people write reviews about real companies. I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. I started emailing customer service, messaged the customer service Instagram, nothing. Privacy Policy. Sign out of Your Account on the Amazon Website. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. was ok but the delivery with UPS was HORRIBLE. Overnight shipping is available for $20. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. I shouldnt have to call France. The website is very userfriendly, I found everything great. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Product well represented in PDP (would be nice to get a closer shot of the material). These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. We use dedicated people and clever technology to safeguard our platform. Incredible quality, lots of compliments. This is unacceptable. Will definitely order again! Companies can ask for reviews via automatic invitations. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! We also ensure all reviews are published without moderation. All previous emails sent to you from my private email prior to involving PayPal were ignored. My experience was amazing! Find out how we combat fake reviews. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sizing is great, the quality is superb and I will certainly reorder from the website. All previous emails sent to you from my private email prior to involving PayPal were ignored. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . Really poor ordering from France to the UK. 2023 Trustpilot A/S. Companies can ask for reviews via automatic invitations. I love my bag! Everything was amazing. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. It looked absolutely beautiful on the site. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! The company was founded in 20019 by Simon Porte Jacquemus. When it was delivered I wasnt home. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. I am always extremely pleased with all the items I have ordered. Date of experience: January 19, 2023 RM The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. I cannot track my order and furthermore they delay it more than it should alwayss. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. It goes against our guidelines to offer incentives for reviews. The attention of detail with my order was exceptional. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 1,501 people have already reviewed JACQUEMUS. To find out more and learn how to opt out, please visit our JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. Received the order but the box looks like its thrown somewhere. Im a big time jacquemus fan and have been for years. . Also the condition of the leather was really bad. I love that it was delivered to me super fast! I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. It goes against our guidelines to offer incentives for reviews. But obviously they have some customer service issues at the moment. | Read 21-40 Reviews out of 698 But except that, everything was very good. or fill in the form below. . Received the order but the box looks like its thrown somewhere. Hope i could get an answer as soon as possible. You dont have to buy many Designer things to know that luxury products are sent in box. Companies can ask for reviews via automatic invitations. The bag is okay but a bit dusty and dirty. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. All rights reserved. The order arrived on time and every item came very well packed. Thank you very much.I especially loved the packaging- as always :). This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! I loved the bag, it's great, and super fast delivery, thank you. The pants were the perfect color, fit well and well made! and the service is great and shipping is fast! Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Will definitely order again! I ordered the Grand Bambino bag. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. In addition, the fact of sending us a little booklet I find it super cool. When it was delivered I wasnt home. Buy Jacquemus bags and get Free Shipping & Returns in USA. Coinbase customer support number is online now. They had 150 employees at the beginning of 2022 and now have more than 500. Here are 8 tips for writing great reviews. I love my bag! There wasnt add a box for the purse. We use dedicated people and clever technology to safeguard our platform. 1-888-550-9675. In addition, the fact of sending us a little booklet I find it super cool. JavaScript seems to be disabled in your browser. Entry level. The packaging, payment, etc. Manage Your Backup Payment Methods. Call now to get direct help from coinbase customer support executives. They sent my address wrong to UPS, told me it was my fault! It was left on my porch in the pouring rain for two days. Thank you! Got this a gift for my wife, she fell in love with it! Initiative 1: Creating Jacquemus' first physical store in Paris. was ok but the delivery with UPS was HORRIBLE. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. The quality of Le Grand Bambino bag is amazing. By the time I got home it wasnt there. So thank you Jacquemus!!! I do not recommend ordering anything from their site, idk what happened but it is a mess. Even though the shipping was super fast, the cap i received unfortunately is not properly black. Buy collage-effect dresses and separates online now at NET-A-PORTER. When it was delivered I wasnt home. I love jacquemus and its style and the quality is on top! Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. In addition, the fact of sending us a little booklet I find it super cool. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. 1. Date of experience: January 24, 2023. It goes against our guidelines to offer incentives for reviews. Much better of you used dhl not ups. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Jacquemus The pants were the perfect color, fit well and well made! Users can call our helpline number to resolve their crypto related ptoblems quickly. $25 - $35 per hour | Online/Remote Position | Flexible. Simon talked about it and said they had big problems in may June but I think its resolving. And of course, the items were beautiful when they arrived. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Anyone can write a Trustpilot review. I love that it was delivered to me super fast! Bought it for my daughters 30th birthday. I loved the bag, it's great, and super fast delivery, thank you. Got this a gift for my wife, she fell in love with it! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Full-time - Part-time - Temporary -Contract. Much better of you used dhl not ups. From the package to the product. Take a brief survey about today's visit . I love JACQUEMUS! Shift schedule availability from 8am -6pm in your local time zone. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. The website is very userfriendly, I found everything great. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. I love your collections every year. I will never ever buy anything from them again. Free shipping on full-price orders over $100 USD and other orders over $300 USD. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Quality is great! Love the quality & style of the hat & quick delivery! Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. Those fees can only be paid in cash. 6 more replies. Position: Remote Customer Support. Here are 8 tips for writing great reviews. I ordered the wrong size and had to return the item. She is in love with them. Find out how we combat fake reviews. Beautiful experience! I am very happy with my purchase! Cookie Notice Press J to jump to the feed. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Two weeks went by and I never even received a tracking email. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) was ok but the delivery with UPS was HORRIBLE. For more information, please see our . The packaging, payment, etc. Delve into our exclusive selection of designer must-haves. You can also place your order with our team on the phone. Beautiful experience! Easy to arrange refunds etc. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. Jacquemus. Find out how we combat fake reviews. I already wrote email to customer care center but hadnt receive reply yet. Coinbase customer support number is online now. Thank you very much.I especially loved the packaging- as always :). Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Lists Featuring This Company Shoes Companies Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Avoid. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. 2023 Trustpilot A/S. Because of this I wouldnt order again.. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. My order arrived in no time and im super happy! From the package to the product. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! We also ensure all reviews are published without moderation. Mostly impressed on just how fast it was delivered! Coinbase customer service number. then delayed it even more by not contacting UPS quick enough. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Call Us. I love JACQUEMUS! Thanks for the customer experience as well. Therefore it looks old or used. My experience was amazing! FWRD Customer Service. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Thank you very much.I especially loved the packaging- as always :). So thank you Jacquemus!!! 2023 Trustpilot, Inc. All rights reserved. The return process was perfect and easy! The quality of Le Grand Bambino bag is amazing. I ended up ordering through the site via paypal. I love that it was delivered to me super fast! To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Please enter the details of your request. Received the order but the box looks like its thrown somewhere. I ordered the wrong size and had to return the item. Call now to get direct help from coinbase customer support executives. Incredible quality, lots of compliments. Verification can help ensure real people write reviews about real companies. I love JACQUEMUS! Very helpful customer service. Job Description. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. This is unacceptable. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . To find out more, please visit our Privacy Policy. I'm just a little bit disappointed with the site of the company. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. It was left on my porch in the pouring rain for two days. They have no phone to US because they are French based and . Find out how we combat fake reviews. The ordering was easy and the quickness of the shipping was amazing. The bag is okay but a bit dusty and dirty. I would have expected more for that money. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by .