gateshead council repairs

In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Metropolitan Borough of Gateshead - Wikipedia Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Planned repairs usually need an inspection before work is done. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Housing contact details - Gateshead Council We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. For further information please contact the Involvement Team by: Civic Centre NE8 1HH Work continues to address 3,000 Gateshead Council property repair backlog Repairs - Gateshead Council We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Your Employees Portal - Gateshead Council Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. 4 0 obj 0191 433 3174. housingadvice@gateshead.gov.uk. Well, theres so much on offer and heres just a few of the highlights! Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. You can also claim compensation for the damage that has been caused during repair work. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. <> Gateshead, England Jobs - 16,311 openings | Glassdoor My flat was repaired in time for my childs birth and I received rent refunds and compensation. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. We will tell you in advance when any work like this will happen. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. <> Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Some of these repairs need to be inspected before the repair can be done. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. : 50K - 53K. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. News - GO Gateshead House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. :L+Ftc[Sdu|^Y^. She added: "Someone has got to own it. Gateshead pensioner 'shocked' at council's repair works on his home of Are you a Council or Housing association Tenant with housing disrepair issues? Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We encourage our people to think differently, do the right thing and be innovative. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Repairs update You can now report your non-emergency repairs. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Office 3750 Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Request a FREE property inspection to find out how much your claim is worth. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If your repair can't wait until the programme we will carry it out within the normal timescales. Some work to your home is done as part of a planned maintenance or investment programme. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Housing Disrepair Repairs & Voids. There's also additional service charges from 115.85 a week, this cost is eligible . endobj All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. This is known as the Right to Repair scheme. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Top Jobs in Gateshead, England. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. The contractors are currently repairing seven properties a week. Don't worry, we can still help! Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Wednesday 2nd November 2022. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. They should all be done. We will first make sure that it is our responsibility to do the repair. We have guidelines on how long different repairs should take. You have the chance to buy up to 10 additional holidays per year. You should report any damage to your local housing office. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. You have the right to appeal if you don't agree with a decision to charge you for repairs. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. We are Gateshead Council's Housing Team. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We hope to reschedule these events at a later date. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. The site has been designed with residents and local groups to ensure it is easy to use. Always ask to see this card before letting anyone into your home. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This includes both small leaks and emergency repairs. Failure to do so could give you grounds to make a council house disrepair claim against them. My Housing Account - Gateshead Council "The garages at Leam Lane had already been condemned, and we were working towards . If this is not possible, we will replace with the items we hold in stock. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. E6 2JA. Were delighted that you want to come and work with us. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Complain to the housing ombudsman The housing ombudsman is a free and independent service. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. You can create a free account to post activities, services and promote organisation working in Gateshead. Youll be paid a competitive salary plus additional allowances where relevant. If we miss an appointment and we didn't contact you, please contact us. As a council housing tenant, you are entitled to a good standard of living. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Youth justice services: North East and Cumbria - GOV.UK The department is on the lookout for more callhandlers and building technicians. This makes sure that everyone is treated fairly. To keep up to date, why not follow us. Any resident with My Housing Account can access this service. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We would not replace all items, only the ones that are required. We are Gateshead Council'sHousing Team. Repairs update - Housing Team at Gateshead Council | Facebook If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead Now is a collection of the latest news from Gateshead Council. You can also include claims for loss of earnings and care costs if necessary. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Copyright Andy T - 2021. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Gateshead Council. Home Group | Watergate Court, Gateshead Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Gateshead Council aims to complete the backlog by late March next year. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. 27,852 - 30,151 a year. These are repairs which could cause injuries or further damage if they are not dealt with quickly. The council is responsible for most repairs to your home. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Homepage for Gateshead Councils Benefits and Council Tax information Gateshead Council jobs in Newcastle upon Tyne NE20 1 0 obj Gateshead council tenants wait almost a month on average for repairs Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Appointment Types - Gateshead Council Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Council residents in Gateshead waiting nearly a month for house repairs You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Unfortunately, this job posting is expired. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Gateshead, England. The team were very helpful and understanding of my dangerous situation. We will need to look at what has been damaged so please don't throw anything away. Gateshead Council Housing Services | OurGateshead You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Thank you so much. It is also possible to claim for any damage that may have been caused during repair works. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Head of Repairs and Maintenance - Gateshead Council - LinkedIn We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. The panel decides which services they review based on various criteria. The report found the repair centre's ability to handle calls was deemed 'critically low'. Please ask your Neighbourhood Housing Team for details. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair These include re-fixing toilet seats and repairing minor leaks. However, the contractor will not ask you for any money when they call. Gateshead Council Section Manager - Repairs Job in Gateshead, England If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Our housing offices are currently closed to the public. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Work continues to address 3,000 Gateshead Council property repair As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Gateshead. To access this support or speak to an advisor, contact Business Gateshead today. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Call us on 0333 050 8887 to start the process or fill in the form. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead gardener's fury as garage roof plants itself in her flower %PDF-1.5 Connected Voice are collating information about support across Newcastle and Gateshead. Council tenants can also be offered evening appointments for repairs from 4:30pm. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead.

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