The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Ticket Insurance - AXS Help Center Almost fell for the scam myself until I saw this. Terms, conditions, and exclusions apply. Show more Show less a doctor's note for the illness causing your symptoms. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. All applicable fees and charges will be disclosed prior to completion of your purchase. This content may be old or outdated. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Click Close and Add Documents to go back and add them now. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Kameron Kwok - Director, Ticket Strategy - Anaheim Ducks - LinkedIn If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. The original advice from the armed forces giving advice to travel at short notice for military service. If I have Allianz ticket insurance and miss an event, can I get a refund? T&Cs may apply.'. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Unfortunately, we will not be able to issue a refund on your ticket insurance. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Please read this Agreement carefully, because it is a contract that affects your legal rights. IP: 161.35.97.149 They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) If you have not received your tickets 3 days before your . A refund AXS the company right which she bought the tickets sent via an email telling. Latecomers may be seated at the discretion of Client or venue. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Pick your exact se. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. E-mail address is required to create an account. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Supporting documents are preferred in English. Took about 5-6 weeks and lots of following up but did get all my money back. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. A per-order delivery fee may also be assessed, depending on the delivery method. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Press question mark to learn the rest of the keyboard shortcuts. Unless otherwise stated as part of the purchase, any primary tickets (i.e. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. With a simple integration this product has gone from strength to strength enabling AXS . Cant get ticket refund from AXS MoneySavingExpert Forum Please visit our help page or contact customer support for assistance. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Trip Cancellation Insurance | AXA Travel Insurance User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. By using the Service, you agree to the Privacy Policy and Terms of Use. You will be entitled to a refund unless otherwise notified directly by your point of purchase. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. If they allow it, you'll get a refund. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). Tickets were bought in December 2019 - so I am outside the 120 claims deadline. I realised I was too late for the standard entry tickets, as they had all sold out. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Be the first to know. We can't reclaim the money and issue the refund to a new card for you. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. We hope that you have a great time at the show. Dollars. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. ugh I am raaaaaging. Seller fees on the Service may vary. Official Tickets and Your Source for Live Entertainment | AXS.com By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Contact Us To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. AXS | Complaints | Better Business Bureau Profile Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Performed analyses related to call center and ticket insurance costs. mail The documented police or fire brigade report. Cover applies if an immediate family member or a member of the booking party tests positive. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. All fees and charges relating to your transaction will be disclosed to you during the purchase process. AXS is not responsible for the acts or omissions of any venue or Client. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Stagecoach Festival 2023 Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. Any ticket issued via the Service is a revocable license. How do I file a claim and get a refund if I have ticket insurance? By clicking a link you are consenting to this. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Let us know what you were doing when this page came up, plus your IP and request ID Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Click here. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The site owner may have set restrictions that prevent you from accessing the site. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. They will pursue AXS who in turn, will keep your money. Are AXS Premium tickets sold for every event? Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. File a Claim | Allianz Global Assistance - Allianz travel insurance Events may be postponed or canceled for a variety of reasons. Refund Policy | AXS Supplements Because almost every single time I go through them, its a battle to obtain my ticket. Reporting Fraud - AXS Help Center Kia was extremely helpful, efficient and patient with all my questions. I cannot access the Insurance company. Did the same happen to you? There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. The partial refund was completed early August 2020. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. 4 days ago. Allianz | Event ticket protection - Allianz Partners US found at the bottom of this page. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Official Tickets and Your Source for Live Entertainment | AXS.com I bought these from AXS . Disabled seating is incredible on all levels of the arena. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Yes - If customer is prevented from attending because of a government mandate, this is covered. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Holder must possess a ticket to enter the property or venue listed on the ticket. We will require vehicle recovery service confirmation and receipts. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. . Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. If I have XCover ticket insurance and miss an event, can I get a refund? Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Our helpline number is 1-888-929-7849. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Help us help you quicker by coming with your mobile ticket ready to be scanned. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. AXS Form - Ticket Refund Protection Then be careful what insurance you pay for. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. How can I make a claim for my Ticket Insurance? - AXS Help Centre What does insurance on concert tickets mean? AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot AXS Concert Tickets & Allianz TIcket Insurance : r/Music - reddit Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. 36. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. . How do you send documents to Uber? You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Therefore, we ask for: A completed medical confirmation form. What is delivery delay/ticket printing suppression? Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. If I have Allianz ticket insurance and miss an event, can I get a refund? Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. ', Beware of this fake Disney+ phishing email. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. x, Footer.languageSelector.ja-jp.greeting Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. can reveal. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. It may take up to 30 days before we are able to review your claim. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Plans can . The truth is that paying for insurance to guard against this is a waste of money. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Fan Update from AXS You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. I bought tickets for an event, but it has been - Ticketmaster Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. TicketPlan | Ticket Refund Protection Please note: The account holder is liable for bank charges levied by the receiving bank. Occasionally making progress only to be timed out. has anyone ever gotten a successful refund on an axs ticket? tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! What is ticket insurance? If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. in the event description page, in pop-up boxes, or in an email). Official Tickets and Your Source for Live Entertainment | AXS.com OH MY FUCKING GOD! It's all a fan needs, all in one app. We act as a sales agent for our Client. They lure you into buying the insurance but little did I know that a refund will be issued . For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Axs Ticket Return Policy - unleashedagility.com SEARCH/NO EXPECTATION OF PRIVACY. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Shipping information, if any, is provided at checkout. Feb 17. axs qr code for multiple tickets - veracitylogic.com x, Hello! SAFETY AND SECURITY. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Why you might ask? If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. AXS Tickets Phone Number | Call Now & Shortcut to Rep - GetHuman Any restrictions on transfer or resale will be communicated to you (e.g. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Ad . Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the.