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The dream vacation I have waited for 8 years has gone down the drain. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. There are no uniform river flows and water levels are unpredictable. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund In this case, you will receive a full refund of your cruise fare. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. An apology is not good enough. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. This they Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. River cruise cancellation fears loom as Rhine threatens closure Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Note that complaint text that is displayed might not represent all complaints filed with BBB. We could not wash, shower, not wash our hands and NOT able to flush toilets! A river level that is too high or too low can affect an otherwise great cruising experience. More details in attachment. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News This made it impossible to catch the next flight from ***** to buenos Aries. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . Premium Air. We had not received any response from Viking about 10 days. Norse Atlantic Airways to Launch NY-Rome Flights. "But its clear that river cruising is not going away anytime soon.". Other ships were docked at the pier. But all was not lost. return trip Munich to EWR Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Obviously, we cannot go on the trip. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. Virgin Voyages. We paid for the trip and had trip insurance. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Then in Philadelphia We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. Media Center - Press Releases - Viking Cruises However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Fraud and deception! Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. When I called to cancel they said we did not purchase the insurance. We were running between the airlines at ***** to find out what was going on, very frustrating. London was on an older plane with 3 seats on the left and right. Any help to resolve this matter will be greatly appreciated. Any comments Viking? Italy is in the worst drought in over 70 years. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Pharaohs & Pyramids. I was aware that cruise lines' cash flow issues and accepted the voucher. Jan 26, 2023 01:33pm. Passes which had been canceled since BA flight had been late. I hope this is something you can help with. We said yes. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Read full review of Viking River Cruises I am writing about booking number 7045921 sailed Jan.12 2023. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. The high annual fee is only worth it if youre taking full advantage of the cards benefits. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Sometimes it's worth a large investment to reap the benefits of a great credit card. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. A drinks package at the original cost, when I first tried to book it. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. we went to our connecting American Airlines flight with our Boarding It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. I believe this policy and practice is clearly unfair and rather reckless. The food was excellent. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? He he tried to take the trip solo, he was charged. Royal Caribbean International | Travel Requirements & Safety Protocols. With this terrible This was really We didn't get to see Honduras as Viking tried to use their own tender to get to shore. I'm with Robin (see below). Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. But this is one American that will never sail with this awful company ever again. Winston Folkers. View all of our Luxury Cruise sailings and offers. Most all other cruise lines have dropped this mandate. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. On the last day, all running water was turned off until we left the ship. Disappointed with Viking Cruises cancellation policy. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. BBB Business Profiles generally cover a three-year reporting period. Not impressed and wi never book another trip with this company. Thank you. The even occurred in February of 2023. Very disappointed with Viking River Cruises - Fodor's Plus, your own feed of TPG content. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Claire and Stanley Keyles planned a dream vacation for June 2020. A place on the excursion I tried to book. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Refund on premium air payments that we did not receive in premiumservice. Please view our advertising policy page for more information. 12/21- 12/28/2022 Cailey Rizzo. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. Why? It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. Another factor that should be considered is trip insurance. We were being reimbursed for the cash amount paid but not the amount of the vouchers. TPG values it at $1,600. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. This site does not include all card companies or credit card offers available in the marketplace. Heres what you need to know. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. These two rivers are the most popular routes in European river cruising. We feel we should get the $3,494 dollars refunded to us. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. They refuse to accept the fact that they changed the terms of the contract. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. My Trip - Updates on Current Sailings - Viking River Cruises Posted May 4, 2021. Really, what is a big deal here? No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. The climate in Europe is changing and not for the better. Jim. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. #1. Learn to how to find the cheapest awards. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Submit a complaint and get your issue resolved. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! RHINE GETAWAY. This was told to me by two separate employees. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We purchased Travel Protection Insurance. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Not a problem for him at all. Steve is a life-long avgeek and a points and miles player. The current welcome offer on this card is quite lucrative. Published on May 21, 2021. Only in very rare circumstances are the sailings canceled outright. #VikingVictims. Subscribe to RSS Viking Mississippi cancels Oct. 15 cruise due to low river levels At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Viking Neptune is a new ship that will join the fleet in 2022. Booked a trip just before covid hit which had to be canceled for obvious reasons. Risk-Free Guarantee: How it Works My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Claim your profile to access Trustpilots free business tools and connect with customers. Thank you. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Booking your first river cruise? I thought that Viking was reputable, so I put too much faith in them. Viking River Cruises Cancellation and Refund Policy (Enrollment required for select benefits.). But our plea was denied. My bag didn't make it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. I asked the captain how deep the ship would be if it sank. January 27, 2018. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Cruise lines cancel Ukraine and Russia calls - Travel Weekly We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Expires March 31, 2023. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Confirmation attached. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Karin Price Mueller | NJ Advance Media for NJ.com. Is it cheaper to stay out in the bay and use your own tender? Viking Ocean and River is currently operating all upcoming scheduled itineraries. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Editor in Chief Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. The couple shore excursions we went on were lame and horrible.