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I only need to book workspace occasionally - why should I register? We have tried to explain how our agreements work. Any service that you do not require can be opted out through your online account. Is calling them the only way to do this or is there a way to do it online or via the app? And that`s not the case. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Originally, total costs 20k THB, but end up with 50k THB. Regus appears unwilling to make these same accommodations. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. I read all the negative reviews here and I agree same goes with debt collector from malaysia that emailed me abt 3 months ago. Sandra Melody Office Space and Coworking prices are per person per month and are dependent on inventory availability. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. How many days access a month do I get with my membership? Best regards, Kind regards, Lorraine BruleGlobal Customer Service at Regus. Verification can help ensure real people write reviews about real companies. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. This will remove that member from your roster and credit the membership back to your account. Its an automated process. If we . And, as I am moving to another state, it won't be possible for me to continue with the same. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. It was an outstanding experience at the gym. Here is a simple format for writing this letter , To, I have been transferred to a new location. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. I have no complaints regarding your club and the facilities. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. You will regret signing with Regus. Have a question or issue with your current products and services? Pricing and eligibility depends on the lounge operator. So I assumed the purchase transaction failed and chose a different vendor. Companies can ask for reviews via automatic invitations. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Any that you do not require can be opted out through your online account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Michelle Spire Besides, the facilities provided by you are also impeccable. There are lots of better places out there which are cheaper and better, Hi, So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. I entered card for both. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream %PDF-1.6 % Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Kind regards, Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. As you did not process this correctly, the agreement continued an additional month. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. According to the contract terms, the last date of my membership with you is on {the date}. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. If your home club is open, your best source of billing or membership information is to contact them directly . Using Solstice Conference to link video call to the equipment in a meeting room. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Have anyone walk away from regus hidden automatic renewal. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Why? First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. So when it"s important for them to sell you, there is a person to speak with. Please email me at lorraine.brule@regus.com with your company name and details. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Let me assure you that we most certainly do not hate our customers. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Update: a big thanks to the Luton branch who actually decided to look into my account further. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Your email address will not be published. Transparency is very important in everything that we do. She said it reverts to a month-to-month, but to review the Membership Agreement. We understand that you'd have appreciated greater notice. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. We also ensure all reviews are published without moderation. No staff available for contacting on the event day. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Assistant Global Customer Service at Regus. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Stay away!! I have enclosed the cancellation fee with this letter. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Kind regards, **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Lorraine Brule As a result, your current term will end on 31st December 2022. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Moreover, forthwith please remove my name from all the associated records too. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Products used:I signed up for a virtual office space. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. 0 Great discounts. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I look forward to receiving more information from you. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. As you can see from your statement of account, available online (e.g. Hi Dr. Carrie Jaffe, thank you for getting in touch. {Name of the recipient} They signed me up for things that I didn't ask for - didn't realize it in the fine print. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Its a very common part of a business when providing goods or services to customers and then not receiving payment. Were clear about this from day one. Deplorable behavior by Dr. Carrie Jaffe. Unacceptable billing practices. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Global Customer Service at Spaces. Can't believe these thieves are still in business/. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Best regards, DO NOT give them your payment info, DO NOT sign with them. Its clear from reading your comments that the main reason for your review is that of your agreement. Such companies should not exist. However they denied my request, insisting that I had to pay for another month of service. How did you work around that? Our dedicated teams work hard to help all customers but I can also help you have this resolved. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We use dedicated people and clever technology to safeguard our platform. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. I hope youll continue to serve more and more people and make their life happy and prosperous. Turned up at 450 Bath Road, Heathrow. Blue membership is free and includes only the discounts. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. We have been complaining for almost 2 months about a heating issue at our office since we moved in. * All prices quoted are valid at the time of application, based on 24-month contracts. THINKPODs are available only in selected locations.